Shipping & Returns

What items are eligible to be returned or exchanged?
Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.

 

How much is the return shipping fee for online purchases?

Returns and exchanges are free, if defective or damaged. Please email us so we can email a return label.

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How long do I have to return or exchange an item I bought online?
Returns/exchanges must be received within 15 days* of purchase.

 

How can I receive a refund for my order?
Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.

 

I received an item as a gift. How can I receive a refund?
Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt or invoice will receive a merchandise certificate by mail in the amount of the current selling price.

Are there limitations on returning specific merchandise?
Final Sale items, Swimwear, Undergarments, and Masks. Final sale items cannot be returned or exchanged.

 

* Extended holiday returns policy
Items purchased online between Nov 25 and Dec 24 may be returned by Jan 15, or 30 days* after purchase, whichever is later. For those online items returned by mail, these must be received at our facility by Jan 15, or 30 days* after purchase, whichever is later. Please allow 5–7 days for return mail. Proof of purchase is required.